Troubleshooting

GPS won’t lock / “GPS Ready” never appears

The pre-start screen shows a GPS Ready status once your watch has a usable fix. If it’s stuck on “Connecting…”:

• Get a clear view of the sky. GPS is slow or unreliable indoors, near tall buildings, or under heavy tree cover.
• Give it 30–60 seconds — the first fix after opening the app is usually the slowest.
• Still stuck? Background-close the app on your watch and reopen it.

The app keeps re-asking for a permission I already granted

This usually means the app was reinstalled (a new TestFlight build counts as a fresh install to iOS) or the permission changed in Settings. Check Settings → Privacy & Security → [Health / Location / Motion & Fitness / Bluetooth] on your iPhone and re-grant if needed.

My watch and phone aren’t syncing

Workout, route, and settings sync happens through your own iCloud account, not a direct watch-to-phone connection. If a workout isn’t showing up on your phone:

• Confirm both devices are signed into the same iCloud account.
• Check at least one device has an internet connection — CloudKit sync needs it.
• Sync isn’t instant; give it a few minutes, especially right after a workout ends.
• As a last resort, bring the watch and phone near each other and restart both. That clears most stuck syncs.

Offline maps are taking up too much space, or won’t download

Offline map regions are stored per-device — on your phone under Plan → Offline Maps, and synced to your watch automatically. If a region download fails or seems stuck:

• Check available storage — a large region (especially at higher detail) can be a multi-gigabyte download.
• Delete regions you no longer need from the Offline Maps list before downloading a new one.
• Downloads use Wi-Fi by default; if you’re away from Wi-Fi, check the cellular toggle in Offline Maps settings.

Still stuck? See the Beta Testing Guide for how to file a bug report, or email activemetrics@spearssoftware.com.